FREQUENTLY ASKED QUESTIONS
1

Memberships & Pricing

What are the types of Membership Royalty Bangladesh offers & how much does it cost?

Royalty BD offers two types of membership programs:
1. Non-Card Holders/Guest: Such customers cannot do any transaction at our partner stores or avail any of our discounts/coupons. To unlock all the facilities on our platform, such member should buy our card.
More on how to order a card can be found here.
2. Card Holders: We have two types of card holders:
i. Gold Membership: Has access to all the facilities available on our platform except for Getaways. The regular price of Gold Membership is BDT 999 for 12 months, 599 for 6 months.
ii. Platinum Membership: Has access to all the facilities available on our platform. The regular price of Platinum Membership is BDT 1499 for 12 months, 899 for 6 months.

How to upgrade your Non-Card Holder Membership account to Royalty Card Holder membership account?

To upgrade, simply click on “Buy Card” on your account and complete the following steps.

How do I activate the card?

After receiving your card, simply log in & enter your card number in the "Activate Card" option in your account. More info on our blog post.

How do I use the card?

Royalty card is quick and easy to use. Take it out of your wallet and simply hand your card to the cashier to scan and process the discount. Once the partner completes processing the discount on their checkout app by scanning your QR, you will get a notification on your account regarding the transaction. At the same time points will be added to your account. Regarding points, check the ‘Rewards’ section.

How many times in a day I can avail discount?

The daily limit of using Royalty BD card at a specific partner branch is maximum of 2 times in multiple partner branches.

Is it possible to avail the discount without using my card?

Yes, you can alternatively use our app to avail discounts. On the bottom navigation bar, in the My Card section you will find the virtual card, flip the card on the screen where you will find your QR code. Our Partners will scan that QR code. However, in both cases, you need to be physically present along with your account logged in during checkout.

Can I avail a discount if I am not a card holder, out with my friends and family who are members?

Yes, you may take advantage of the discounts as long as the card holder is the person paying for the bill.

How do I renew my membership plan?

You will be able to renew your card when the membership is about to end, which is 12 months (for 12 months plan) & 6 months (for 6 months plan) from the day it is activated. To renew, sign in to your "User Account" and click on "Renew Membership" button, then fill out the form and follow the instructions.

Help - I have lost my Royalty card!

If you have lost your card or the card is either damaged, stolen or misplaced, E-mail us at support@royaltybd.com or call us at +880-963-862-0202.
***Please note that you will be charged BDT 400 for a replacement card.

What does the mobile app allow you to do?

The mobile app will allow you to:

  • • Access your user profile
  • • Track your loyalty points
  • • Search offers by category
  • • View the latest deals
  • • Search for new deals
  • • Find information about our Business Partners
  • • Follow your favorite places and businesses
  • • Rate & review your favorite places

Can I use the mobile app instead of the card to get discounts?

Yes, you can use our app to take full advantage of the exclusive discounts offered by us and the registered account holder has to be present during the transaction.

Will I receive an invoice for my card membership?

Yes, your invoice will be E-mailed to you as soon as you are enrolled in one of our membership plans.
You may also request for an invoice for your purchase if you have not received one by sending us an E-mail at support@royaltybd.com.

What are the payment methods?

You can pay by using a VISA, MASTERCARD, American Express, Bkash or Rocket on the website.

How do I change my PIN?

To change your PIN, log in to your "User Account" and click on the top right menu. Now, click on "Edit Profile" where you can change your PIN and any other information.

I forgot my PIN. How do I reset it?

If you’ve forgotten your PIN, click on "Forgot your PIN" on the login screen and follow the on-screen instructions. You will receive a text on your registered number with a link to reset your PIN.

Is my private information secure with Royalty BD?

We uphold a very strict standard for our privacy and confidentiality. We use data to make our services even better. Please refer to our Privacy Policy page for further details.

When will my card arrive & what's the cost?

Your card will arrive within 7-10 working days from the date of your purchase. Please contact Royalty BD at support@royaltybd.com if your card does not arrive on time or if you feel that there is something wrong with the delivery.
The delivery charge of the card all over Bangladesh is BDT 60 only.

What is the shipping procedure for outside Dhaka City?

We use Sundarban Courier Service to send cards for outside Dhaka City. Once we hand it over to Sundarban, we won't be responsible for any kind of damage or loss. If you don't pick your parcel on time, your order will be cancelled with no refund issued.

Can I cancel my order after the order is placed?

Once an order is placed, we at RoyaltyBD won't be able to cancel the order. This is because the information is immediately used to process your card. If you place a false order and do not take the card within a week after 3 delivery attempts, we will blacklist all your information on our site.

Can I edit or delete my review(s)?

Once you have submitted your review, it cannot be edited. Instead, you may choose to delete the review and resubmit it with changes.

What type of review is considered as fraud?

Visitors to Royalty Bangladesh expect that the site will provide them with unbiased reviews and content for various attractions, restaurants, fitness centers and other venues. Members who wish to share their personal experiences with the Royalty Bangladesh community provide this content.
Royalty Bangladesh is committed to ensuring the integrity of the content it collects and provides to its members.
Any attempts to mislead, influence or impersonate a member of Royalty Bangladesh is considered fraudulent, and is subject to penalties. This may include but is not limited to:
- Attempts by an owner or agent of a property to boost the reputation of a business by:

  • • Writing a review for their own business.
  • • Utilizing any optimization company, marketing organization, or third party to submit reviews.
  • • Impersonating a competitor or a guest.
  • • Offering incentives in exchange for reviews of their business, including discounts, upgrades or any special treatment.
  • • Asking friends or relatives to write positive reviews.
  • • Submitting reviews on behalf of guests.
  • • Selectively soliciting reviews (by E-mail, surveys or any other means) only from guests who have had a positive experience.
  • • Pressuring members of Royalty Bangladesh to remove a negative review on their pages.
  • • Asking guests to remove their reviews in return for a discount or incentive.
  • • Prohibiting or discouraging customers from posting negative or critical reviews of their experiences.

How can I refer my friends & family?

On your account, click on "Rewards". You will find your referral code. Send this code to your friends & family to earn royalty cash reward of BDT 50 per refer.

How do I use the referral code?

In the card payment page, you will find a field to enter the referral code.

How can I benefit from referring my friends & family?

If your friend or family member subscribes using your referral code, both of you will get royalty cash reward of BDT 50. Each time any of your friends or family members subscribe, the bonus amount is added to your account. You will be able to use the bonus amount to purchase offers provided by Royalty BD.

How can I earn Reward Points?

When you avail discounts/offers at our partner stores, you earn Royalty points.
You can earn up to 500 points a day. It can be single or multiple transactions in any partner outlets.
You can redeem rewards from the reward section of your account.